Refund Policy

Last updated: October 14, 2026

Who processes payments

Payments for PingRobot are processed by Creem, which acts as our merchant of record. Your receipt and invoices come from Creem, and refunds are issued through Creem to the original payment method.

Cancelling

You can cancel your subscription at any time from Settings & billing in the app (“Manage billing”). After cancelling, your plan stays active until the end of the period you already paid for, then your account moves to the Free plan. You won’t be charged again.

Refunds

Payments are non-refundable. We don’t refund the current or past billing periods, including unused time in a period, and cancelling stops future renewals instead. The Free plan lets you try PingRobot before you pay. If you were charged by mistake — for example twice for the same period, or after you had cancelled — tell us within 30 days and we will refund that charge in full.

To report a charge made by mistake, email hello@pingrobot.io from the address you use to sign in, and tell us roughly when you were charged.

Statutory rights

Nothing in this policy limits rights you have under the consumer law that applies to you.